Administrative Office:
20 Palmer Lake Drive
Pueblo West, Colorado 81007
Ph: (719) 547-3554
Fax: (719) 547-0719

Frequently Asked Questions (FAQ's)

Is Fluoride added to the Pueblo West Metropolitan District's (PWMD's) drinking water?
No there is no fluoride added to PWMD's drinking water. The typical naturally occurring level for fluoride in our Drinking Water is .4 mg/l. For more detailed information on PWMD's drinking water, you may view the most recent Consumer Confidence Report.

Why do I have low water pressure?
Low water pressure can be indicative of several problems or situations. If water pressure is lower than usual at one source (faucet, tub, hose, etc.) but sufficient in the rest of the building, it is safe to assume that the fixture itself and/or the pipe feeding the fixture needs to be repaired or replaced at the property owner’s expense. It could also be something as simple as a clogged faucet screen. If water pressure is lower than usual over the entire building, this could indicate a plugged or misadjusted pressure-regulating valve, water meter problem, aging or undersized plumbing (including the service line), or a significant leak on the service line. The water department should be contacted should you experience a decrease in water pressure over the entire building. Please call (719) 547-3554 to arrange for a time when maintenance personnel can assess the situation.

What is the hardness of Pueblo West's?
The hardness of Pueblo West's drinking water is 17 gpg (grains per gallon).

What do I do if my pipes freeze in the winter?
If your pipes should freeze, the first thing to do is locate the house shut-off valve in case the frozen pipe bursts. It is usually located on your water service pipeline immediately after it enters the basement wall. You should then contact a plumber for repairs. The Water Department can shut your water off outside in an emergency only, but there is a charge involved. If you call for this service during normal working hours, the charge is $xx.00. Overtime callouts are very expensive. Therefore, it is best if you can shut your water off yourself.

Where can I find more information about the Water Quality?
The District publishes an annual report to customers regarding the Water Quality.